Document360
The Knowledge Base Software that Scales with your Product.
Integrate the Document360 API with the Zendesk API
Setup the Document360 API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Document360 and Zendesk remarkably fast. Free for developers.
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Popular Ways to Connect Document360 with Zendesk#
Popular Document360 and Zendesk Triggers#
Emit new event when a new article is created within a project version. See the documentation
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Popular Document360 and Zendesk Actions#
Creates a new document in Document360 from text. See the documentation
Overview of Document360#
The Document360 API enables programmatic interaction with your knowledge base, allowing you to automate content creation, updates, and management. With this API, you can integrate Document360 into your existing content pipelines, support workflows, or any system that needs to push or pull knowledge base content. On Pipedream, you can harness this API to craft serverless workflows that seamlessly integrate with other apps to keep documentation up-to-date, trigger notifications based on content changes, or analyze knowledge base usage.
Connect Document360#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
document360: {
type: "app",
app: "document360",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://apihub.document360.io/v2/teams`,
headers: {
"api_token": `${this.document360.$auth.api_key}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies