Integrate the DocsBot AI API with the Zendesk API

Setup the DocsBot AI API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate DocsBot AI and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect DocsBot AI with Zendesk#

Ask Question with DocsBot AI API on New Ticket (Instant) from Zendesk API

Zendesk + DocsBot AI

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Ask Question with DocsBot AI API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + DocsBot AI

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Ask Question with DocsBot AI API on Ticket Closed (Instant) from Zendesk API

Zendesk + DocsBot AI

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Ask Question with DocsBot AI API on Ticket Pending (Instant) from Zendesk API

Zendesk + DocsBot AI

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Ask Question with DocsBot AI API on Ticket Solved (Instant) from Zendesk API

Zendesk + DocsBot AI

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Popular DocsBot AI and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular DocsBot AI and Zendesk Actions#

Ask Question with the DocsBot AI API

Ask a question to a specific bot in a specific team. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Source with the DocsBot AI API

Create a new source for a bot. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Upload Source File with the DocsBot AI API

Upload a file to be used as a source. See the documentation

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Overview of DocsBot AI#

DocsBot AI API transforms natural language into structured data, enabling the extraction and analysis of information from unstructured text. In Pipedream, you can leverage this API to automate workflows that require processing of text for sentiment analysis, summarization, or data extraction. With Pipedream's serverless platform, these capabilities can be integrated into diverse systems without writing complex infrastructure code.

Connect DocsBot AI#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    docsbot_ai: {
      type: "app",
      app: "docsbot_ai",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://docsbot.ai/api/teams/`,
      headers: {
        Authorization: `Bearer ${this.docsbot_ai.$auth.api_key}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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