# Dixa — Pipedream Connect

> The CX Platform for Consumer Brands

- API slug: `dixa` (use in MCP headers and tool keys)
- Auth: API key (Pipedream-managed)
- Categories: CRM
- Website: https://www.dixa.com/
- This page (HTML): https://pipedream.com/apps/dixa
- Tools: 16 actions · 5 triggers

## Connect via MCP (recommended)

- Endpoint: `https://remote.mcp.pipedream.net/v3`
- Headers: `Authorization: Bearer <token>` · `x-pd-project-id` · `x-pd-environment` · `x-pd-external-user-id` · `x-pd-app-slug: dixa`

```ts
import { Client } from "@modelcontextprotocol/sdk/client/index.js"
import { StreamableHTTPClientTransport } from "@modelcontextprotocol/sdk/client/streamableHttp.js"
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const accessToken = await pd.rawAccessToken

const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": process.env.PIPEDREAM_PROJECT_ID!,
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "dixa",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// e.g. run Add Message to Conversation:
const result = await mcp.callTool({
  name: "dixa-add-message",
  arguments: {
    endUserId: "End User Id",
    conversationId: "Conversation ID",
  },
})
```

Docs: [MCP guide](https://pipedream.com/docs/connect/mcp/developers.md)

## API proxy

For a Dixa endpoint with no pre-built tool, the proxy forwards your request with the connected user's credentials attached.

```bash
# The path segment is the target URL, URL-safe base64 encoded:
# https://dev.dixa.io/v1/agents

curl "https://api.pipedream.com/v1/connect/{project_id}/proxy/aHR0cHM6Ly9kZXYuZGl4YS5pby92MS9hZ2VudHM?external_user_id={external_user_id}&account_id=apn_xxxxxxx" \
  -H "Authorization: Bearer {access_token}" \
  -H "x-pd-environment: production"
```

Docs: [API proxy guide](https://pipedream.com/docs/connect/api-proxy.md)

## SDK

```ts
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "dixa-add-message",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    dixa: { authProvisionId: "apn_xxxxxxx" },
    endUserId: "End User Id",
    conversationId: "Conversation ID",
  },
})
```

Docs: [Managed auth guide](https://pipedream.com/docs/connect/managed-auth/quickstart.md) · [Tools guide](https://pipedream.com/docs/connect/components.md)

## Actions (16)

### `dixa-add-message` — Add Message to Conversation (Write)

Adds a message to an existing conversation. See the documentation.

Full schema: https://pipedream.com/apps/dixa/actions/add-message.md

### `dixa-tag-conversation` — Add Tag to Conversation (Write)

Adds a tag to a conversation. See the documentation

Full schema: https://pipedream.com/apps/dixa/actions/tag-conversation.md

### `dixa-claim-conversation` — Claim Conversation (Write)

Claims a conversation for a given agent. To avoid taking over assigned conversations, set the force parameter to false. See the documentation

Full schema: https://pipedream.com/apps/dixa/actions/claim-conversation.md

### `dixa-close-conversation` — Close Conversation (Write)

Mark a conversation as closed by providing its id. See the documentation

Full schema: https://pipedream.com/apps/dixa/actions/close-conversation.md

### `dixa-create-conversation` — Create Conversation (Write)

Creates a new email or contact form-based conversation. See the documentation.

Full schema: https://pipedream.com/apps/dixa/actions/create-conversation.md

### `dixa-create-note` — Create Note (Write)

Creates an internal note for a conversation. See the documentation.

Full schema: https://pipedream.com/apps/dixa/actions/create-note.md

### `dixa-get-article` — Get Article (Read-only)

Get an article from Dixa. See the documentation

Full schema: https://pipedream.com/apps/dixa/actions/get-article.md

### `dixa-get-article-translations` — Get Article Translations (Read-only)

Get the translations of an article from Dixa. See the documentation

Full schema: https://pipedream.com/apps/dixa/actions/get-article-translations.md

### `dixa-get-conversation` — Get Conversation (Read-only)

Gets a conversation. See the documentation

Full schema: https://pipedream.com/apps/dixa/actions/get-conversation.md

### `dixa-list-agent-id-options` — List Agent Id Options (Read-only)

Retrieves available options for the Agent Id field.

Full schema: https://pipedream.com/apps/dixa/actions/list-agent-id-options.md

### `dixa-list-email-integration-id-options` — List Email Integration ID Options (Read-only)

Retrieves available options for the Email Integration ID field.

Full schema: https://pipedream.com/apps/dixa/actions/list-email-integration-id-options.md

### `dixa-list-end-user-id-options` — List End User Id Options (Read-only)

Retrieves available options for the End User Id field.

Full schema: https://pipedream.com/apps/dixa/actions/list-end-user-id-options.md

### `dixa-list-messages` — List Messages (Read-only)

Lists messages from a conversation. See the documentation.

Full schema: https://pipedream.com/apps/dixa/actions/list-messages.md

### `dixa-list-notes` — List Notes (Read-only)

Lists internal notes from a conversation. See the documentation.

Full schema: https://pipedream.com/apps/dixa/actions/list-notes.md

### `dixa-list-tag-id-options` — List Tag ID Options (Read-only)

Retrieves available options for the Tag ID field.

Full schema: https://pipedream.com/apps/dixa/actions/list-tag-id-options.md

### `dixa-set-custom-contact-attributes` — Set Custom Contact Attributes (Write)

Updates custom attributes for a specified user. See the documentation

Full schema: https://pipedream.com/apps/dixa/actions/set-custom-contact-attributes.md

## Triggers (5)

### `dixa-new-conversation-created-instant` — New Conversation Created (Instant) (Instant)

Emit new event when a conversation is created in Dixa. See the documentation.

Full schema: https://pipedream.com/apps/dixa/triggers/new-conversation-created-instant.md

### `dixa-conversation-status-changed-instant` — New Conversation Status Changed (Instant) (Instant)

Emit new events when the status of a conversation changes (e.g., open, closed, or abandoned). See the documentation.

Full schema: https://pipedream.com/apps/dixa/triggers/conversation-status-changed-instant.md

### `dixa-new-customer-satisfaction-rating-instant` — New Customer Satisfaction Rating (Instant) (Instant)

Emit new event when a customer submits a satisfaction rating for a conversation. See the documentation.

Full schema: https://pipedream.com/apps/dixa/triggers/new-customer-satisfaction-rating-instant.md

### `dixa-new-message-added-instant` — New Message Added to Conversation (Instant) (Instant)

Emit new event when a new message is added to a conversation. See the documentation.

Full schema: https://pipedream.com/apps/dixa/triggers/new-message-added-instant.md

### `dixa-new-tag-added-instant` — New Tag Added in Conversation (Instant) (Instant)

Emit new event when a tag is added to a conversation. See the documentation.

Full schema: https://pipedream.com/apps/dixa/triggers/new-tag-added-instant.md

---

- All apps: https://pipedream.com/apps — index: https://pipedream.com/llms.txt
- Pipedream docs for agents: https://pipedream.com/docs/llms.txt