Integrate the Discord Bot API with the SupportBee API

Setup the Discord Bot API trigger to run a workflow which integrates with the SupportBee API. Pipedream's integration platform allows you to integrate Discord Bot and SupportBee remarkably fast. Free for developers.

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Popular Ways to Connect Discord Bot with SupportBee#

Create Ticket with SupportBee API on New Message in Channel from Discord Bot API

Discord Bot + SupportBee

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Add Role with Discord Bot API on New Agent Reply from SupportBee API

SupportBee + Discord Bot

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Add Role with Discord Bot API on New Comment from SupportBee API

SupportBee + Discord Bot

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Add Role with Discord Bot API on New Customer Reply from SupportBee API

SupportBee + Discord Bot

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Add Role with Discord Bot API on New Ticket from SupportBee API

SupportBee + Discord Bot

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Popular Discord Bot and SupportBee Triggers#

New Message in Channel from the Discord Bot API

Emit new event for each message posted to one or more channels

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New Agent Reply from the SupportBee API

Emit new event on each new agent reply a ticket.

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New Comment from the SupportBee API

Emit new event on each new comment.

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New Customer Reply from the SupportBee API

Emit new event on each new customer reply a ticket.

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New Ticket from the SupportBee API

Emit new event on each new ticket.

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Popular Discord Bot and SupportBee Actions#

Create Ticket with the SupportBee API

Creates a client. See docs here

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Add Role with the Discord Bot API

Assign a role to a user. Remember that your bot requires the MANAGE_ROLES permission. See the docs here

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Change Nickname with the Discord Bot API

Modifies the nickname of the current user in a guild.

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Create Channel Invite with the Discord Bot API

Create a new invite for the channel. See the docs here

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Create Guild Channel with the Discord Bot API

Create a new channel for the guild. See the docs here

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Overview of Discord Bot#

The Discord Bot API unlocks the power to interact with Discord users and channels programmatically, making it possible to automate messages, manage servers, and integrate with other services. With Pipedream's serverless platform, you can create complex workflows that respond to events in Discord, process data, and trigger actions in other apps. This opens up opportunities for community engagement, content moderation, analytics, and more, without the overhead of managing infrastructure.

Connect Discord Bot#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    discord_bot: {
      type: "app",
      app: "discord_bot",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://discord.com/api/users/@me`,
      headers: {
        "Authorization": `Bot ${this.discord_bot.$auth.bot_token}`,
      },
    })
  },
})

Overview of SupportBee#

SupportBee's API hooks into its customer support ticketing system, allowing for programmatic ticket management, reporting, and collaboration. With Pipedream, you can leverage this API to automate responses, escalate issues based on keywords, or sync with other tools to streamline your support workflow.

Connect SupportBee#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    supportbee: {
      type: "app",
      app: "supportbee",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.supportbee.$auth.domain}.supportbee.com/users`,
      headers: {
        "Content-Type": `application/json`,
        "Accept": `application/json`,
      },
      params: {
        auth_token: `${this.supportbee.$auth.api_token}`,
      },
    })
  },
})

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