Integrate the Discord Bot API with the Freshdesk API

Setup the Discord Bot API trigger to run a workflow which integrates with the Freshdesk API. Pipedream's integration platform allows you to integrate Discord Bot and Freshdesk remarkably fast. Free for developers.

Popular Ways to Connect Discord Bot with Freshdesk#

Create a Company with Freshdesk API on New Message in Channel from Discord Bot API

Discord Bot + Freshdesk

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Create a Contact with Freshdesk API on New Message in Channel from Discord Bot API

Discord Bot + Freshdesk

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Create a Ticket with Freshdesk API on New Message in Channel from Discord Bot API

Discord Bot + Freshdesk

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Get Ticket Details with Freshdesk API on New Message in Channel from Discord Bot API

Discord Bot + Freshdesk

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List All Tickets with Freshdesk API on New Message in Channel from Discord Bot API

Discord Bot + Freshdesk

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Popular Discord Bot and Freshdesk Triggers#

New Message in Channel from the Discord Bot API

Emit new event for each message posted to one or more channels

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New Contact from the Freshdesk API

Emit new notifications when a new contact is created

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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

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New Forum Thread Message from the Discord Bot API

Emit new event for each forum thread message posted. Note that your bot must have the MESSAGE_CONTENT privilege intent to see the message content, see the docs here.

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New Guild Member from the Discord Bot API

Emit new event for every member added to a guild. See docs here

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Popular Discord Bot and Freshdesk Actions#

Create a Company with the Freshdesk API

Create a company. See docs here

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Add Role with the Discord Bot API

Assign a role to a user. Remember that your bot requires the MANAGE_ROLES permission. See the docs here

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Create a Contact with the Freshdesk API

Create a contact. See docs here

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Change Nickname with the Discord Bot API

Modifies the nickname of the current user in a guild.

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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

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Overview of Discord Bot#

The Discord Bot API unlocks the power to interact with Discord users and channels programmatically, making it possible to automate messages, manage servers, and integrate with other services. With Pipedream's serverless platform, you can create complex workflows that respond to events in Discord, process data, and trigger actions in other apps. This opens up opportunities for community engagement, content moderation, analytics, and more, without the overhead of managing infrastructure.

Connect Discord Bot#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    discord_bot: {
      type: "app",
      app: "discord_bot",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://discord.com/api/users/@me`,
      headers: {
        "Authorization": `Bot ${this.discord_bot.$auth.bot_token}`,
      },
    })
  },
})

Overview of Freshdesk#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})