What do you want to automate
with Dialpad and Help Scout?
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Popular Ways to Connect Dialpad with Help Scout#
Popular Dialpad and Help Scout Triggers#
Emit new call event subscription. See Event doc and webhook doc
Emit new contact event subscription. See Event doc and webhook doc
Emit new SMS event subscription. See Event doc and webhook doc
Emit new event when an agent replies to a conversation.
Emit update contact event subscription. See Event doc and webhook doc
Popular Dialpad and Help Scout Actions#
Adds a note to an existing conversation in Help Scout. See the documentation
Creates a new customer record in Help Scout. See the documentation
Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation
Overview of Dialpad#
The Dialpad API taps into the core of Dialpad's communication platform, allowing for the automation of voice and messaging workflows. By leveraging this API through Pipedream, you can interact with call data, manage users, and automate sending of SMS messages, among other tasks. This enables the creation of intricate, automated processes that can enhance business communication efficiency, customer support, and team collaboration within your organization.
Connect Dialpad#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
dialpad: {
type: "app",
app: "dialpad",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://dialpad.com/api/v2/users/me`,
headers: {
Authorization: `Bearer ${this.dialpad.$auth.oauth_access_token}`,
},
})
},
})
Overview of Help Scout#
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
Connect Help Scout#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
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