Integrate the DeskTime API with the Zendesk API

Setup the DeskTime API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate DeskTime and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect DeskTime with Zendesk#

Create a New Project with an optional task with DeskTime API on New Ticket (Instant) from Zendesk API

Zendesk + DeskTime

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Create a New Project with an optional task with DeskTime API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + DeskTime

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Create a New Project with an optional task with DeskTime API on Ticket Closed (Instant) from Zendesk API

Zendesk + DeskTime

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Create a New Project with an optional task with DeskTime API on Ticket Pending (Instant) from Zendesk API

Zendesk + DeskTime

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Create a New Project with an optional task with DeskTime API on Ticket Solved (Instant) from Zendesk API

Zendesk + DeskTime

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Popular DeskTime and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular DeskTime and Zendesk Actions#

Create a New Project with an optional task with the DeskTime API

Create a new project with an optional task in DeskTime. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Start Project with the DeskTime API

Starts tracking time for a given project and optionally a task. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Stop Project with the DeskTime API

Stop tracking time for a given project and optionally a task. See the documentation

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Overview of DeskTime#

The DeskTime API enables you to hook into vital data concerning productivity tracking, employee attendance, and project management. Integrating this API with Pipedream allows you to automate workflows, synchronize productivity data with other tools, and trigger actions based on team performance metrics. For instance, you can set up a system that notifies a project manager when an employee logs overtime or integrates time tracking data with payroll software.

Connect DeskTime#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    desktime: {
      type: "app",
      app: "desktime",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://desktime.com/api/v2/json/company`,
      params: {
        apiKey: `${this.desktime.$auth.api_key}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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