Integrate the Delighted API with the Zendesk API

Setup the Delighted API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Delighted and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Delighted with Zendesk#

Sending to People with Delighted API on New Ticket (Instant) from Zendesk API

Zendesk + Delighted

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Sending to People with Delighted API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Delighted

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Sending to People with Delighted API on Ticket Closed (Instant) from Zendesk API

Zendesk + Delighted

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Sending to People with Delighted API on Ticket Pended (Instant) from Zendesk API

Zendesk + Delighted

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Sending to People with Delighted API on Ticket Solved (Instant) from Zendesk API

Zendesk + Delighted

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Popular Delighted and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Delighted and Zendesk Actions#

Sending to People with the Delighted API

Create or update a person and send a survey email. See the docs here

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Delighted#

Delighted API on Pipedream lets you automate and integrate customer feedback into various aspects of your business processes. Utilize real-time survey responses to trigger actions, manage contacts, and streamline follow-ups. With a mix of webhooks and API calls, you can react promptly to customer sentiment, categorize feedback, and enhance customer experience by connecting insights to your CRM, support, and product management tools.

Connect Delighted#

module.exports = defineComponent({
  props: {
    delighted: {
      type: "app",
      app: "delighted",
    }
  },
  async run({steps, $}) {
    const delighted = require('delighted')(this.delighted.$auth.api_key)
    
    return await delighted.metrics.retrieve()
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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