Integrate the Decision Journal API with the Zendesk API

Setup the Decision Journal API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Decision Journal and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Decision Journal with Zendesk#

Create Decision with Decision Journal API on New Ticket (Instant) from Zendesk API

Zendesk + Decision Journal

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Create Decision with Decision Journal API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Decision Journal

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Create Decision with Decision Journal API on Ticket Closed (Instant) from Zendesk API

Zendesk + Decision Journal

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Create Decision with Decision Journal API on Ticket Pending (Instant) from Zendesk API

Zendesk + Decision Journal

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Create Decision with Decision Journal API on Ticket Solved (Instant) from Zendesk API

Zendesk + Decision Journal

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Popular Decision Journal and Zendesk Triggers#

New Decision Created from the Decision Journal API

Emit new event when a new decision is created. See the documentation

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Decision Journal and Zendesk Actions#

Create Decision with the Decision Journal API

Creates a new decision in the Decision Journal. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Review Decision with the Decision Journal API

Creates a review for a decision in Decision Journal. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Decision with the Decision Journal API

Updates an existing decision. See the documentation

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Overview of Decision Journal#

The Decision Journal API allows for the systematic tracking of decisions over time, providing a structured way to log and evaluate past choices. By integrating with Pipedream, users can automate workflows to capture decisions from various sources, set reminders for review, analyze decision patterns, and sync with other productivity tools. This supports improved decision-making processes and personal growth.

Connect Decision Journal#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    decision_journal: {
      type: "app",
      app: "decision_journal",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.decisionjournalapp.com/v1/decisions`,
      headers: {
        Authorization: `Bearer ${this.decision_journal.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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