Execute SQL Query with Snowflake API on New Ticket Created from Connectwise PSA API

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Trigger workflow on

New Ticket Created from the Connectwise PSA API

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Execute SQL Query with the Snowflake API

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Getting Started#

This integration creates a workflow with a Connectwise PSA trigger and Snowflake action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Created trigger
1. Connect your Connectwise PSA account
2. Configure timer
Configure the Execute SQL Query action
1. Connect your Snowflake account
2. Configure SQL Query
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Created on Connectwise PSA

Description:Emit new event when a new ticket is created in Connectwise.

Version:0.0.1

Key:connectwise_psa-new-ticket-created

View on GitHub

Connectwise PSA Overview#

ConnectWise PSA (Professional Services Automation) API offers a powerful avenue for managing business processes related to technology services. By integrating with ConnectWise PSA via Pipedream, developers can automate complex workflows, synchronize data across various platforms, and enhance operational efficiencies. This API allows for control over modules like service tickets, project management, and account management, essentially streamlining operations and making data management more effective.

Trigger Code#

import common from "../common/base.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...common,
  key: "connectwise_psa-new-ticket-created",
  name: "New Ticket Created",
  description: "Emit new event when a new ticket is created in Connectwise.",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getResourceFn() {
      return this.connectwise.listTickets;
    },
    getSummary(item) {
      return `New Ticket Created: ${item.summary}`;
    },
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Connectwise PSA	`connectwise`	`app`	This component uses the Connectwise PSA app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Connectwise PSA uses API keys for authentication. When you connect your Connectwise PSA account, Pipedream securely stores the keys so you can easily authenticate to Connectwise PSA APIs in both code and no-code steps.

To retrieve your Public and Private Keys,

Navigate to your Connectwise PSA account and sign in
Click the Member menu on the top right.
Go to “My Account” > “API Keys”
Click "+" to create a new Public and Private Key pair. They will be displayed after you hit "Save" icon.
For an alternative method, see the Developer Guide section "Obtaining your keys" > "API MEMBER Only *Recommended for 3rd parties".

About Connectwise PSA#

Streamline your business from end to end with ConnectWise PSA.

Action#

Execute SQL Query on Snowflake

Description:Execute a custom Snowflake query. See [our docs](https://pipedream.com/docs/databases/working-with-sql) to learn more about working with SQL in Pipedream.

Version:0.2.0

Key:snowflake-execute-sql-query

View on GitHub

Snowflake Overview#

Snowflake offers a cloud database and related tools to help developers create robust, secure, and scalable data warehouses. See Snowflake's Key Concepts & Architecture.

Getting Started

1. Create a user, role and warehouse in Snowflake

Snowflake recommends you create a new user, role, and warehouse when you integrate a third-party tool like Pipedream. This way, you can control permissions via the user / role, and separate Pipedream compute and costs with the warehouse. You can do this directly in the Snowflake UI.

We recommend you create a read-only account if you only need to query Snowflake. If you need to insert data into Snowflake, add permissions on the appropriate objects after you create your user.

2. Enter those details in Pipedream

Visit https://pipedream.com/accounts. Click the button to Connect an App. Enter the required Snowflake account data.

You'll only need to connect your account once in Pipedream. You can connect this account to multiple workflows to run queries against Snowflake, insert data, and more.

3. Build your first workflow

Visit https://pipedream.com/new to build your first workflow. Pipedream workflows let you connect Snowflake with 1,000+ other apps. You can trigger workflows on Snowflake queries, sending results to Slack, Google Sheets, or any app that exposes an API. Or you can accept data from another app, transform it with Python, Node.js, Go or Bash code, and insert it into Snowflake.

Learn more at Pipedream University.

Action Code#

import snowflake from "../../snowflake.app.mjs";

export default {
  name: "Execute SQL Query",
  version: "0.2.0",
  key: "snowflake-execute-sql-query",
  description: "Execute a custom Snowflake query. See [our docs](https://pipedream.com/docs/databases/working-with-sql) to learn more about working with SQL in Pipedream.",
  type: "action",
  props: {
    snowflake,
    // eslint-disable-next-line pipedream/props-description
    sql: {
      type: "sql",
      auth: {
        app: "snowflake",
      },
      label: "SQL Query",
    },
  },
  async run({ $ }) {
    const args = this.snowflake.executeQueryAdapter(this.sql);

    const data = await this.snowflake.executeQuery(args);

    $.export("$summary", `Returned ${data.length} ${data.length === 1
      ? "row"
      : "rows"}`);

    return data;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Snowflake	`snowflake`	`app`	This component uses the Snowflake app.
SQL Query	`sql`	`sql`