Integrate the ChatBotKit API with the Zendesk API

Setup the ChatBotKit API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate ChatBotKit and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect ChatBotKit with Zendesk#

Create Conversation with ChatBotKit API on New Ticket (Instant) from Zendesk API

Zendesk + ChatBotKit

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Create Conversation with ChatBotKit API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + ChatBotKit

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Create Conversation with ChatBotKit API on Ticket Closed (Instant) from Zendesk API

Zendesk + ChatBotKit

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Create Conversation with ChatBotKit API on Ticket Pending (Instant) from Zendesk API

Zendesk + ChatBotKit

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Create Conversation with ChatBotKit API on Ticket Solved (Instant) from Zendesk API

Zendesk + ChatBotKit

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Popular ChatBotKit and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular ChatBotKit and Zendesk Actions#

Create Conversation with the ChatBotKit API

Creates a new conversation in the bot. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Import Dataset with the ChatBotKit API

Imports a specified file into the bot's dataset. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Send Conversation Message with the ChatBotKit API

Send and receive a conversation response. See the documentation

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Overview of ChatBotKit#

ChatBotKit API empowers you to create and manage conversational experiences with ease. Within Pipedream, you can leverage this API to automate interactions, analyze message content, and enhance customer engagement by integrating with other apps. Think of ChatBotKit as the backbone of your chatbot logic, while Pipedream serves as the orchestrator, connecting your bot to a vast array of services, databases, and communication platforms.

Connect ChatBotKit#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    chatbotkit: {
      type: "app",
      app: "chatbotkit",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.chatbotkit.com/v1/usage/fetch`,
      headers: {
        "Authorization": `Token ${this.chatbotkit.$auth.token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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