Integrate the ChatBotKit API with the ServiceNow API

Setup the ChatBotKit API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate ChatBotKit and ServiceNow remarkably fast. Free for developers.

Popular ChatBotKit and ServiceNow Actions#

Create Conversation with the ChatBotKit API

Creates a new conversation in the bot. See the documentation

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Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Import Dataset with the ChatBotKit API

Imports a specified file into the bot's dataset. See the documentation

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Send Conversation Message with the ChatBotKit API

Send and receive a conversation response. See the documentation

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Overview of ChatBotKit#

ChatBotKit API empowers you to create and manage conversational experiences with ease. Within Pipedream, you can leverage this API to automate interactions, analyze message content, and enhance customer engagement by integrating with other apps. Think of ChatBotKit as the backbone of your chatbot logic, while Pipedream serves as the orchestrator, connecting your bot to a vast array of services, databases, and communication platforms.

Connect ChatBotKit#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    chatbotkit: {
      type: "app",
      app: "chatbotkit",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.chatbotkit.com/v1/usage/fetch`,
      headers: {
        "Authorization": `Token ${this.chatbotkit.$auth.token}`,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})