Integrate the Chatbot Builder API with the Zendesk API

Setup the Chatbot Builder API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Chatbot Builder and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Chatbot Builder with Zendesk#

Create Tag with Chatbot Builder API on New Ticket (Instant) from Zendesk API

Zendesk + Chatbot Builder

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Create Tag with Chatbot Builder API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Chatbot Builder

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Create Tag with Chatbot Builder API on Ticket Closed (Instant) from Zendesk API

Zendesk + Chatbot Builder

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Create Tag with Chatbot Builder API on Ticket Pending (Instant) from Zendesk API

Zendesk + Chatbot Builder

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Create Tag with Chatbot Builder API on Ticket Solved (Instant) from Zendesk API

Zendesk + Chatbot Builder

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Popular Chatbot Builder and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Chatbot Builder and Zendesk Actions#

Create Tag with the Chatbot Builder API

Creates a new tag in Chatbot Builder. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete Tag with the Chatbot Builder API

Deletes a tag from Chatbot Builder. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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List Tags with the Chatbot Builder API

Lists all tags in Chatbot Builder. See the documentation

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Overview of Chatbot Builder#

The Chatbot Builder API allows you to create and manage customized chatbots that can interact with users in real-time. Within Pipedream's serverless platform, this API can be harnessed to build powerful workflows that react to messages, automate responses, and integrate with a plethora of other services. With Pipedream, you can set up event-driven processes, making it easy to manage chatbot activities, analyze conversations, and trigger actions in other apps based on chatbot interactions.

Connect Chatbot Builder#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    chatbot_builder: {
      type: "app",
      app: "chatbot_builder",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.chatgptbuilder.io/api/accounts/me`,
      headers: {
        "X-ACCESS-TOKEN": `${this.chatbot_builder.$auth.api_access_token}`,
        "Accept": `application/json`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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