with Chaindesk and Freshdesk?
Emit new event when a new message from an agent is created.
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Updates the agent to improve the accuracy of generated responses.
Chaindesk API offers a platform to create, deploy, and manage AI chatbots. It includes features such as natural language processing, integration capabilities, and a conversational interface to engage with users. Using Pipedream, you can leverage the Chaindesk API to build serverless workflows that trigger on various events and interact with other services to automate tasks, analyze conversations, and enhance user experiences.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
chaindesk: {
type: "app",
app: "chaindesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.chaindesk.ai/agents`,
headers: {
Authorization: `Bearer ${this.chaindesk.$auth.api_key}`,
"Content-Type": `application/json`,
},
})
},
})
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})