Integrate the CallRail API with the ServiceNow API

Setup the CallRail API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate CallRail and ServiceNow remarkably fast. Free for developers.

Popular CallRail and ServiceNow Actions#

Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

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Update Table Record with the ServiceNow API

Updates the specified record with the name-value pairs included in the request body.

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Overview of CallRail#

The CallRail API provides access to data about calls, texts, and form submissions that flow through the CallRail system. Leveraging Pipedream's serverless platform, you can automate workflows triggered by these events. For instance, you can log calls to a Google Sheet, create real-time alerts, or sync call data with a CRM like Salesforce.

Connect CallRail#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    callrail: {
      type: "app",
      app: "callrail",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.callrail.com/v3/a.json`,
      headers: {
        "Authorization": `Token token=${this.callrail.$auth.api_key}`,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})