Integrate the BurstyAI API with the Zendesk API

Setup the BurstyAI API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate BurstyAI and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect BurstyAI with Zendesk#

Run Workflow with BurstyAI API on New Ticket (Instant) from Zendesk API

Zendesk + BurstyAI

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Run Workflow with BurstyAI API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + BurstyAI

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Run Workflow with BurstyAI API on Ticket Closed (Instant) from Zendesk API

Zendesk + BurstyAI

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Run Workflow with BurstyAI API on Ticket Pending (Instant) from Zendesk API

Zendesk + BurstyAI

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Run Workflow with BurstyAI API on Ticket Solved (Instant) from Zendesk API

Zendesk + BurstyAI

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Popular BurstyAI and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular BurstyAI and Zendesk Actions#

Run Workflow with the BurstyAI API

Triggers an AI workflow on BurstyAI. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Connect BurstyAI#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    burstyai: {
      type: "app",
      app: "burstyai",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.burstyai.com/burstyai/storage/url`,
      headers: {
        Authorization: `Bearer ${this.burstyai.$auth.api_key}`,
        "accept": `application/json`,
      },
      params: {
        fileList: `xxx/yyy.jpg`, //Comma-separated s3 object IDs used to fetch corresponding download URLs,
                                 //e.g. for a s3 object ID as @url{xxx/yyy.jpg}@, the parameter value shall
                                 //be xxx/yyy.jpg only, excluding @url{}@ is a must.
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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