Integrate the BotPenguin API with the ServiceNow API

Setup the BotPenguin API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate BotPenguin and ServiceNow remarkably fast. Free for developers.

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Popular Ways to Connect BotPenguin with ServiceNow#

Create Table Record with ServiceNow API on New Contact Created from BotPenguin API

BotPenguin + ServiceNow

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Create Table Record with ServiceNow API on New Incoming Message from BotPenguin API

BotPenguin + ServiceNow

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Get Table Record By SysId with ServiceNow API on New Contact Created from BotPenguin API

BotPenguin + ServiceNow

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Get Table Record By SysId with ServiceNow API on New Incoming Message from BotPenguin API

BotPenguin + ServiceNow

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Get Table Records with ServiceNow API on New Contact Created from BotPenguin API

BotPenguin + ServiceNow

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Popular BotPenguin and ServiceNow Triggers#

New Contact Created from the BotPenguin API

Emit new event when a user interacts with the bot and a new contact or lead is created.

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New Incoming Message from the BotPenguin API

Emit new event for each new incoming message from a user.

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Popular BotPenguin and ServiceNow Actions#

Add WhatsApp Contact with the BotPenguin API

Adds a new WhatsApp contact to your BotPenguin account. See the documentation

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Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

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Send WhatsApp Message with the BotPenguin API

Sends a WhatsApp message. See the documentation

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Connect BotPenguin#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    botpenguin: {
      type: "app",
      app: "botpenguin",
    }
  },
  async run({steps, $}) {
    const data = [
      {
        "profile": {
          "userDetails": {
            "name": "BPTest",
            "contact": {
              "email": "test@example.com",
              "phone": {
                "number": "90123456789",
                "prefix": "91"
              }
            },
            "tags": [],
            "attributes": [],
            "userProvidedName": "BPTest"
          }
        }
      }
    ]
    return await axios($, {
      method: "post",
      url: `https://api.v7.botpenguin.com/inbox/users/import`,
      headers: {
        Authorization: `Bearer ${this.botpenguin.$auth.access_token}`,
        "botid": `${this.botpenguin.$auth.bot_id}`,
        "authtype": `Key`,
      },
      data,
    })
  },
})

Overview of ServiceNow#

The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})

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