What do you want to automate

with Bókun and Zendesk?

Prompt, edit and deploy AI agents that connect to Bókun, Zendesk and 3,000+ other apps in seconds.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

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Locale Updated from the Zendesk API

Emit new event when a locale has been updated

 
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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

 
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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

 
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New Ticket Comment Added (Instant) from the Zendesk API

Emit new event when a ticket comment has been added

 
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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

 
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Add Ticket Tags with the Zendesk API

Add tags to a ticket (appends to existing tags). See the documentation

 
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Create Ticket with the Zendesk API

Creates a ticket. See the documentation

 
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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation

 
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Get Article with the Zendesk API

Retrieves an article by its ID. See the documentation

 
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Get Macro with the Zendesk API

Retrieves a macro by its ID. See the documentation

 
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Integrate the Bókun API with the Zendesk API
Setup the Bókun API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Bókun and Zendesk remarkably fast. Free for developers.

Connect Bókun

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import { axios } from "@pipedream/platform";
import crypto from "crypto";
export default defineComponent({
  props: {
    bokun: {
      type: "app",
      app: "bokun",
    }
  },
  async run({ steps, $ }) {

    const getBokunHeaders = function (accessKey, secretKey, path = "", method = "GET") {
      // Format current date in UTC
      const now = new Date();
      const date = now.toISOString()
        .replace('T', ' ')
        .replace(/\.\d+Z$/, '');

      // Normalize method
      const httpMethod = method.toUpperCase();

      // Concatenate string for signature
      const stringToSign = date + accessKey + httpMethod + path;

      // Create HMAC-SHA1 signature
      const hmac = crypto.createHmac('sha1', secretKey);
      hmac.update(stringToSign);
      const signature = hmac.digest('base64');

      // Return headers and debug info
      return {
        headers: {
          "X-Bokun-Date": date,
          "X-Bokun-AccessKey": accessKey,
          "X-Bokun-Signature": signature,
          "Content-Type": "application/json"
        },
        debug: {
          date,
          stringToSign,
          signature
        }
      };
    };

    const path= "/restapi/v2.0/marketplace/vendor/self/";
    const headers = getBokunHeaders(
                      this.bokun.$auth.access_key,
                      this.bokun.$auth.secret_key,
                      path).headers;
    
    // Make API request
    const response = await axios($, {
      method: "GET", // must match the method you specified when generating headers
      url: `${this.bokun.$auth.api_url}${path}`,
      headers,
    });
    
    return response;

  },
})

Overview of Zendesk

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
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Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo