Schedule Session with Zoho Assist API on New Incoming SMS from Bandwidth API

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Trigger workflow on

New Incoming SMS from the Bandwidth API

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Schedule Session with the Zoho Assist API

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Getting Started#

This integration creates a workflow with a Bandwidth trigger and Zoho Assist action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Incoming SMS trigger
1. Connect your Bandwidth account
Configure the Schedule Session action
1. Connect your Zoho Assist account
2. Configure Title
3. Configure Customer Email
4. Configure Schedule Time
5. Select a Time Zone
6. Configure Reminder
7. Select a Department ID
8. Optional- Configure Notes
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Incoming SMS on Bandwidth

Description:Emits an event each time a `message-received` event is received at the source url

Version:1.1.0

Key:bandwidth-new-incoming-sms

View on GitHub

Bandwidth Overview#

The Bandwidth API opens up a world of possibilities for integrating telecom services into your applications. Bandwidth specializes in voice, messaging, and 911 access, making it possible to programmatically send and receive text messages, orchestrate calls, and implement emergency call routing. Linking the Bandwidth API with Pipedream allows you to automate these telecom features with various triggers and actions from other apps, creating seamless and powerful workflows.

Trigger Code#

const bandwidth = require("../../bandwidth.app");

module.exports = {
  name: "New Incoming SMS",
  description: "Emits an event each time a `message-received` event is received at the source url",
  key: "bandwidth-new-incoming-sms",
  version: "1.1.0",
  props: {
    bandwidth,
    http: {
      type: "$.interface.http",
      customResponse: true,
    },
  },

  async run(event) {
    const messageBody = event.body[0];
    this.http.respond({
      status: 204,
    });

    if (messageBody.message.direction == "in") {
      this.$emit(messageBody, {
        summary: "Message Received",
        id: messageBody.message.id,
        ts: +new Date(messageBody.time),
      });
    }
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Bandwidth	`bandwidth`	`app`	This component uses the Bandwidth app.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.

Trigger Authentication#

Bandwidth uses API keys for authentication. When you connect your Bandwidth account, Pipedream securely stores the keys so you can easily authenticate to Bandwidth APIs in both code and no-code steps.

Bandwidth.com requires the user's username:password pair to be encoded as part of the header. (docs)
The accountId is used as part of the url to make API requests. Ex: https://dashboard.bandwidth.com/api/accounts/{accountId}/

About Bandwidth#

Enterprise Grade Voice, Messaging, and 911 Access

Action#

Schedule Session on Zoho Assist

Description:Schedule a remote support session. [See the documentation](https://www.zoho.com/assist/api/schedulesession.html)

Version:0.0.1

Key:zoho_assist-schedule-session

View on GitHub

Zoho Assist Overview#

The Zoho Assist API provides remote support and access functionalities, enabling automated session management, customer support, and IT operations. By integrating it with Pipedream, you can craft serverless workflows that respond to various triggers and perform actions like creating support sessions, fetching session details, or managing users. The API's versatility in Pipedream allows for streamlined coordination between support requests and responses, facilitating seamless IT support and management tasks.

Action Code#

import { defineAction } from "@pipedream/types";
import app from "../../app/zoho_assist.app.mjs";
import { getValidDate } from "../../common/methods.mjs";
import { TIMEZONE_OPTIONS } from "../../common/constants.mjs";
export default defineAction({
    name: "Schedule Session",
    description: "Schedule a remote support session. [See the documentation](https://www.zoho.com/assist/api/schedulesession.html)",
    key: "zoho_assist-schedule-session",
    version: "0.0.1",
    type: "action",
    props: {
        app,
        title: {
            type: "string",
            label: "Title",
            description: "Title of the scheduled session",
        },
        customerEmail: {
            type: "string",
            label: "Customer Email",
            description: "The customer's email address to whom the session will be scheduled.",
        },
        scheduleTime: {
            propDefinition: [
                app,
                "date",
            ],
            label: "Schedule Time",
        },
        timeZone: {
            type: "string",
            label: "Time Zone",
            description: "The time zone in which the session is scheduled.",
            options: TIMEZONE_OPTIONS,
        },
        reminder: {
            type: "integer",
            label: "Reminder",
            description: "A reminder time for joining the session.",
        },
        departmentId: {
            propDefinition: [
                app,
                "departmentId",
            ],
        },
        notes: {
            type: "string",
            label: "Notes",
            description: "Schedule session description.",
            optional: true,
        },
    },
    methods: {
        getValidDate,
        getUtcOffset(tz) {
            return tz.match(/[+-][0-9]{2}:[0-9]{2}/)?.[0] ?? "00:00";
        },
    },
    async run({ $ }) {
        const { title, customerEmail, scheduleTime, timeZone, reminder, departmentId, notes, } = this;
        const params = {
            $,
            data: {
                mode: "SCHEDULE",
                title,
                customer_email: customerEmail,
                schedule_time: this.getValidDate(scheduleTime),
                utc_offset: this.getUtcOffset(timeZone),
                time_zone: timeZone,
                reminder,
                department_id: departmentId,
                notes,
            },
        };
        const { representation } = await this.app.scheduleSession(params);
        $.export("$summary", `Successfully scheduled session (ID: ${representation.schedule_id})`);
        return representation;
    },
});

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zoho Assist	`app`	`app`	This component uses the Zoho Assist app.
Title	`title`	`string`	Title of the scheduled session
Customer Email	`customerEmail`	`string`	The customer's email address to whom the session will be scheduled.
Schedule Time	`scheduleTime`	`string`	Timestamp in ISO 8601 format
Time Zone	`timeZone`	`string`	Select a value from the drop down menu:`(UTC-12:00) International Date Line West(UTC-11:00) Coordinated Universal Time-11(UTC-10:00) Hawaii(UTC-09:00) Alaska(UTC-08:00) Baja California(UTC-07:00) Pacific Daylight Time (US & Canada)(UTC-08:00) Pacific Standard Time (US & Canada)(UTC-07:00) Arizona(UTC-07:00) Chihuahua, La Paz, Mazatlan(UTC-07:00) Mountain Time (US & Canada)(UTC-06:00) Central America(UTC-06:00) Central Time (US & Canada)(UTC-06:00) Guadalajara, Mexico City, Monterrey(UTC-06:00) Saskatchewan(UTC-05:00) Bogota, Lima, Quito(UTC-05:00) Eastern Time (US & Canada)(UTC-04:00) Eastern Daylight Time (US & Canada)(UTC-05:00) Indiana (East)(UTC-04:30) Caracas(UTC-04:00) Asuncion(UTC-04:00) Atlantic Time (Canada)(UTC-04:00) Cuiaba(UTC-04:00) Georgetown, La Paz, Manaus, San Juan(UTC-04:00) Santiago(UTC-03:30) Newfoundland(UTC-03:00) Brasilia(UTC-03:00) Buenos Aires(UTC-03:00) Cayenne, Fortaleza(UTC-03:00) Greenland(UTC-03:00) Montevideo(UTC-03:00) Salvador(UTC-02:00) Coordinated Universal Time-02(UTC-01:00) Azores(UTC-01:00) Cape Verde Is.(UTC) Casablanca(UTC) Coordinated Universal Time(UTC) Edinburgh, London(UTC+01:00) Edinburgh, London(UTC) Dublin, Lisbon(UTC) Monrovia, Reykjavik(UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna(UTC+01:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague(UTC+01:00) Brussels, Copenhagen, Madrid, Paris(UTC+01:00) Sarajevo, Skopje, Warsaw, Zagreb(UTC+01:00) West Central Africa(UTC+01:00) Windhoek(UTC+02:00) Athens, Bucharest(UTC+02:00) Beirut(UTC+02:00) Cairo(UTC+02:00) Damascus(UTC+02:00) E. Europe(UTC+02:00) Harare, Pretoria(UTC+02:00) Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius(UTC+03:00) Istanbul(UTC+02:00) Jerusalem(UTC+02:00) Tripoli(UTC+03:00) Amman(UTC+03:00) Baghdad(UTC+02:00) Kaliningrad(UTC+03:00) Kuwait, Riyadh(UTC+03:00) Nairobi(UTC+03:00) Moscow, St. Petersburg, Volgograd, Minsk(UTC+04:00) Samara, Ulyanovsk, Saratov(UTC+03:30) Tehran(UTC+04:00) Abu Dhabi, Muscat(UTC+04:00) Baku(UTC+04:00) Port Louis(UTC+04:00) Tbilisi(UTC+04:00) Yerevan(UTC+04:30) Kabul(UTC+05:00) Ashgabat, Tashkent(UTC+05:00) Yekaterinburg(UTC+05:00) Islamabad, Karachi(UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi(UTC+05:30) Sri Jayawardenepura(UTC+05:45) Kathmandu(UTC+06:00) Nur-Sultan (Astana)(UTC+06:00) Dhaka(UTC+06:30) Yangon (Rangoon)(UTC+07:00) Bangkok, Hanoi, Jakarta(UTC+07:00) Novosibirsk(UTC+08:00) Beijing, Chongqing, Hong Kong, Urumqi(UTC+08:00) Krasnoyarsk(UTC+08:00) Kuala Lumpur, Singapore(UTC+08:00) Perth(UTC+08:00) Taipei(UTC+08:00) Ulaanbaatar(UTC+08:00) Irkutsk(UTC+09:00) Osaka, Sapporo, Tokyo(UTC+09:00) Seoul(UTC+09:30) Adelaide(UTC+09:30) Darwin(UTC+10:00) Brisbane(UTC+10:00) Canberra, Melbourne, Sydney(UTC+10:00) Guam, Port Moresby(UTC+10:00) Hobart(UTC+09:00) Yakutsk(UTC+11:00) Solomon Is., New Caledonia(UTC+11:00) Vladivostok(UTC+12:00) Auckland, Wellington(UTC+12:00) Coordinated Universal Time+12(UTC+12:00) Fiji(UTC+12:00) Magadan(UTC+12:00) Petropavlovsk-Kamchatsky - Old(UTC+13:00) Nuku'alofa(UTC+13:00) Samoa`
Reminder	`reminder`	`integer`	A reminder time for joining the session.
Department ID	`departmentId`	`string`	Select a value from the drop down menu.
Notes	`notes`	`string`	Schedule session description.

Action Authentication#

Zoho Assist uses OAuth authentication. When you connect your Zoho Assist account, Pipedream will open a popup window where you can sign into Zoho Assist and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Assist API.

Pipedream requests the following authorization scopes when you connect your account:

ZohoAssist.sessionapi.ALLZohoAssist.userapi.READZohoAssist.reportapi.READ