Integrate the Autotask PSA API with the ServiceNow API

Setup the Autotask PSA API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate Autotask PSA and ServiceNow remarkably fast. Free for developers.

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Popular Autotask PSA and ServiceNow Actions#

Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

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Update Table Record with the ServiceNow API

Updates the specified record with the name-value pairs included in the request body.

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Connect Autotask PSA#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    autotask_psa: {
      type: "app",
      app: "autotask_psa",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `${this.autotask_psa.$auth.url}V1.0/ClientPortalUsers/query`,
      headers: {
        "UserName": `${this.autotask_psa.$auth.username}`,
        "Secret": `${this.autotask_psa.$auth.password}`,
        "ApiIntegrationCode": `${this.autotask_psa.$auth.api_integration_code}`,
      },
      params: {
        search: `{
        "filter": [
            {
                "op": "gt",
                "field": "id",
                "value": "1"
            }
        ]
    }`,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})

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