AMQP
AMQP (Advanced Message Queuing Protocol) Standard is a commonly used messaging protocol used in the open-source application development process.
Integrate the AMQP API with the Zendesk API
Setup the AMQP API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate AMQP and Zendesk remarkably fast. Free for developers.
Popular AMQP and Zendesk Triggers#
Emit new event for each new message in an AMQP 1.0 queue. See the library example here.
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Popular AMQP and Zendesk Actions#
Overview of AMQP#
AMQP (Advanced Message Queuing Protocol) is a flexible protocol designed for high-performance messaging. Integrating the AMQP API within Pipedream workflows allows for robust messaging capabilities between various systems and services. You can use it to queue tasks, run asynchronous job processing, and facilitate communication between different parts of your application or different applications altogether. AMQP's reliability and standardization make it a go-to choice for enterprise-level messaging patterns.
Connect AMQP#
export default defineComponent({
props: {
aqmp: {
type: "app",
app: "amqp",
},
},
async run({ steps, $ }) {
// Access required authentication info via:
// this.aqmp.$auth.host
// this.aqmp.$auth.post
// this.aqmp.$auth.username
// this.aqmp.$auth.password
},
})Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})