Integrate the Agentset API with the Zendesk API

Setup the Agentset API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Agentset and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Agentset with Zendesk#

Agentset Search Namespace with Agentset API on New Ticket (Instant) from Zendesk API

Zendesk + Agentset

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Agentset Search Namespace with Agentset API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Agentset

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Agentset Search Namespace with Agentset API on Ticket Closed (Instant) from Zendesk API

Zendesk + Agentset

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Agentset Search Namespace with Agentset API on Ticket Pending (Instant) from Zendesk API

Zendesk + Agentset

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Agentset Search Namespace with Agentset API on Ticket Solved (Instant) from Zendesk API

Zendesk + Agentset

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Popular Agentset and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Document Created from the Agentset API

Emit new event when a new document is created. See the documentation

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Ingest Job Created from the Agentset API

Emit new event when a ingest job is created. See the documentation

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Agentset and Zendesk Actions#

Agentset Search Namespace with the Agentset API

Complete retrieval pipeline for RAG with semantic search, filtering, and reranking. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation

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Create Ingest Job with the Agentset API

Create an ingest job for the authenticated organization. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation

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Create Namespace with the Agentset API

Creates a namespace for the authenticated organization. See the documentation

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Connect Agentset#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    agentset: {
      type: "app",
      app: "agentset",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.agentset.ai/v1/namespace`,
      headers: {
        Authorization: `Bearer ${this.agentset.$auth.api_key}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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