Adobe Document Generation API

Create business-critical documents like invoices, contracts, sales proposals, and work orders automatically.

Integrate the Adobe Document Generation API API with the Zendesk API

Setup the Adobe Document Generation API API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Adobe Document Generation API and Zendesk remarkably fast. Free for developers.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

 
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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

 
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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

 
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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

 
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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

 
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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

 
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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

 
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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

 
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Connect Adobe Document Generation API

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import fs from "fs";
import axios from "axios";
import {
	ServicePrincipalCredentials,
	PDFServices,
	MimeType,
	DocumentMergeParams,
	OutputFormat,
	DocumentMergeJob,
	DocumentMergeResult
} from "@adobe/pdfservices-node-sdk";

export default defineComponent({
  props: {
    adobe_document_generation_api: {
      type: "app",
      app: "adobe_document_generation_api",
    }
  },
  async run({steps, $}) {
		// Configuration constants
		const PDF_SERVICES_CLIENT_ID = this.adobe_document_generation_api.$auth.client_id;
		const PDF_SERVICES_CLIENT_SECRET = this.adobe_document_generation_api.$auth.client_secret;

			try {
				// Initial setup, create credentials instance
				const credentials = new ServicePrincipalCredentials({
					clientId: PDF_SERVICES_CLIENT_ID,
					clientSecret: PDF_SERVICES_CLIENT_SECRET
				});

				// Creates a PDF Services instance
				const pdfServices = new PDFServices({ credentials });

				// Creates an asset(s) from source file(s) and upload
        const response = await axios.get("https://developer.adobe.com/document-services/docs/receiptTemplate.docx", { responseType: 'stream' });
        const readStream = response.data;
				const inputAsset = await pdfServices.upload({
					readStream,
					mimeType: MimeType.DOCX
				});

				// Setup input data for the document merge process
      const jsonDataForMerge = {
        "author": "Gary Lee",
        "Company": {
          "Name": "Projected",
          "Address": "19718 Mandrake Way",
          "PhoneNumber": "+1-100000098"
        },
        "Invoice": {
          "Date": "January 15, 2021",
          "Number": 123,
          "Items": [
            {
              "item": "Gloves",
              "description": "Microwave gloves",
              "UnitPrice": 5,
              "Quantity": 2,
              "Total": 10
            },
            {
              "item": "Bowls",
              "description": "Microwave bowls",
              "UnitPrice": 10,
              "Quantity": 2,
              "Total": 20
            }
          ]
        },
        "Customer": {
          "Name": "Collins Candy",
          "Address": "315 Dunning Way",
          "PhoneNumber": "+1-200000046",
          "Email": "cc@abcdef.co.dw"
        },
        "Tax": 5,
        "Shipping": 5,
        "clause": {
          "overseas": "The shipment might take 5-10 more than informed."
        },
        "paymentMethod": "Cash"
      };

				// Create parameters for the job
				const params = new DocumentMergeParams({
					jsonDataForMerge,
					outputFormat: OutputFormat.PDF
				});

				// Creates a new job instance
				const job = new DocumentMergeJob({ inputAsset, params });

				// Submit the job and get the job result
				const pollingURL = await pdfServices.submit({ job });
				const pdfServicesResponse = await pdfServices.getJobResult({
					pollingURL,
					resultType: DocumentMergeResult
				});

				// Get content from the resulting asset(s)
				const resultAsset = pdfServicesResponse.result.asset;
				const streamAsset = await pdfServices.getContent({ asset: resultAsset });

				// Creates a write stream and copy stream asset's content to it
				const outputFilePath = "/tmp/generatePDFOutput.pdf";
				console.log(`Saving asset at ${outputFilePath}`);

				return new Promise((resolve, reject) => {
					const writeStream = fs.createWriteStream(outputFilePath);
					streamAsset.readStream.pipe(writeStream);
					writeStream.on('finish', () => resolve(outputFilePath));
					writeStream.on('error', reject);
				});
			} catch(err) {
				console.error('Error generating PDF:', err);
				throw err;
			}
  },
})

Overview of Zendesk

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

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