Ably
Pub/sub messaging platform
Integrate the Ably API with the Zendesk API
Setup the Ably API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Ably and Zendesk remarkably fast. Free for developers.
Popular Ably and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of Ably#
Ably API provides a platform for adding real-time messaging, streaming, and presence capabilities to your apps. With Pipedream, you can harness this power to create dynamic, event-driven workflows. Automate notifications, synchronize data across systems in real time, or react to Ably events to trigger actions in other services, like sending emails, updating databases, or calling external APIs.
Connect Ably#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
ably: {
type: "app",
app: "ably",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://rest.ably.io/channels/rest-example/messages`,
auth: {
username: `${this.ably.$auth.api_key_initial}`,
password: `${this.ably.$auth.api_key_remaining}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})