with 3Commas and Zendesk?
Emit new event when a ticket is added to the specified view
Emit new event when a ticket comment has been added
Emit new event when a ticket has changed to closed status
import crypto from "crypto";
import { axios } from "@pipedream/platform";
// Helper function to generate HMAC SHA256 signature
function generateSignature(secretKey, payload) {
return crypto
.createHmac("sha256", secretKey)
.update(payload)
.digest("hex");
}
export default defineComponent({
props: {
_3commas: {
type: "app",
app: "_3commas",
}
},
async run({ steps, $ }) {
const path = "/public/api/ver1/accounts"; //Set your own URL Path and QueryString
const queryString = "";
const payload = queryString && queryString.trim() !== ""
? `${path}?${queryString}`
: path;
// Generate signature
const signature = generateSignature(this._3commas.$auth.secret_key, payload);
// Build headers
const headers = {
Apikey: this._3commas.$auth.api_key,
Signature: signature
};
// Make request
const url = `https://api.3commas.io${payload}`;
return await axios($, {
method: "GET",
url,
headers,
});
},
})
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})