Integrate the Heap API with the ServiceNow API

Setup the Heap API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate Heap and ServiceNow remarkably fast. Free for developers.

Popular Heap and ServiceNow Actions#

Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

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Update Table Record with the ServiceNow API

Updates the specified record with the name-value pairs included in the request body.

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Overview of Heap#

The Heap API enables you to automate and integrate your user analytics data with other applications. With Heap, you can extract insights on how users interact with your product, track events without code, and funnel this data into your CRM, marketing tools, or custom dashboards. It's about connecting the dots between user actions and your strategic moves. Heap's API lets you push or pull data, so you're always up-to-date on user behavior and can personalize user experiences at scale.

Connect Heap#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    heap: {
      type: "app",
      app: "heap",
    }
  },
  async run({steps, $}) {
    // From the docs: https://docs.heap.io/reference#track-1
    // "Requests are limited to 30 requests per 30 seconds per identity per app_id"
    return await axios($, {
      method: "POST",
      url: `https://heapanalytics.com/api/track`,
      headers: {
        "Content-Type": "application/json",
      },
      data: {
        app_id: this.heap.$auth.app_id,
        identity: params.identity,
        event: params.event,
        timestamp: params.timestamp || (new Date()).toISOString(),
        properties: params.properties,
      }
    })
  },
})

Overview of ServiceNow#

The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})