FracTEL
With FracTEL you can deliver big communication solutions with small business resources.
Integrate the FracTEL API with the Zendesk API
Setup the FracTEL API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate FracTEL and Zendesk remarkably fast. Free for developers.
Popular FracTEL and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Popular FracTEL and Zendesk Actions#
Overview of FracTEL#
The FracTEL API enables integration of advanced telecommunications features into applications, allowing for the management of voice and messaging functionalities. This API can be particularly powerful when used on Pipedream, where it can be combined with hundreds of other apps to create robust, automated workflows. These can range from triggering calls based on specific events to automating SMS notifications for critical alerts.
Connect FracTEL#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
fractel: {
type: "app",
app: "fractel",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.fonestorm.com/v2/users/${this.fractel.$auth.email}`,
headers: {
"token": `${this.fractel.$auth.oauth_access_token}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})