Integrate the FracTEL API with the ServiceNow API

Setup the FracTEL API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate FracTEL and ServiceNow remarkably fast. Free for developers.

Popular FracTEL and ServiceNow Actions#

Call Phone with the FracTEL API

Initiates a new phone call to the provided number.

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Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Send SMS or MMS with the FracTEL API

Allows to send an SMS or MMS to a particular phone number. See the documentation

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

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Overview of FracTEL#

The FracTEL API enables integration of advanced telecommunications features into applications, allowing for the management of voice and messaging functionalities. This API can be particularly powerful when used on Pipedream, where it can be combined with hundreds of other apps to create robust, automated workflows. These can range from triggering calls based on specific events to automating SMS notifications for critical alerts.

Connect FracTEL#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    fractel: {
      type: "app",
      app: "fractel",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.fonestorm.com/v2/users/${this.fractel.$auth.email}`,
      headers: {
        "token": `${this.fractel.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})