Create Chat Invite Link with Telegram Bot API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Create Chat Invite Link with the Telegram Bot API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Telegram Bot action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Chat Invite Link action
1. Connect your Telegram Bot account
2. Configure Chat ID
3. Optional- Configure Invite link name
4. Optional- Configure Invite link expire date
5. Optional- Configure Maximum number of users
6. Optional- Configure Creates join request
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.2

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Chat Invite Link on Telegram Bot

Description:Create an additional invite link for a chat, [See the docs](https://core.telegram.org/bots/api#createchatinvitelink) for more information

Version:0.0.5

Key:telegram_bot_api-create-chat-invite-link

View on GitHub

Telegram Bot Overview#

The Telegram Bot API allows you to build bots that can interact with users on the Telegram platform. Using Pipedream, you can automate messaging, handle commands, and trigger actions based on conversations or alerts. Pipedream's serverless execution model enables you to create complex workflows involving Telegram messages without managing any infrastructure. With Pipedream's integration, you can process inbound messages, send outbound notifications, and connect the Telegram Bot API with numerous other services to create powerful automation solutions.

Action Code#

import telegramBotApi from "../../telegram_bot_api.app.mjs";

export default {
  key: "telegram_bot_api-create-chat-invite-link",
  name: "Create Chat Invite Link",
  description: "Create an additional invite link for a chat, [See the docs](https://core.telegram.org/bots/api#createchatinvitelink) for more information",
  version: "0.0.5",
  type: "action",
  props: {
    telegramBotApi,
    chatId: {
      propDefinition: [
        telegramBotApi,
        "chatId",
      ],
    },
    name: {
      propDefinition: [
        telegramBotApi,
        "link_name",
      ],
    },
    expire_date: {
      propDefinition: [
        telegramBotApi,
        "expire_date",
      ],
    },
    member_limit: {
      propDefinition: [
        telegramBotApi,
        "member_limit",
      ],
    },
    creates_join_request: {
      propDefinition: [
        telegramBotApi,
        "creates_join_request",
      ],
    },
  },
  async run({ $ }) {
    const resp = await this.telegramBotApi.createChatInviteLink(this.chatId, {
      name: this.name,
      expire_date: this.expire_date,
      member_limit: this.member_limit,
      creates_join_request: this.creates_join_request,
    });
    $.export("$summary", `Successfully created chat invite link, "${this.chatId}"`);
    return resp;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Telegram Bot	`telegramBotApi`	`app`	This component uses the Telegram Bot app.
Chat ID	`chatId`	`string`	Enter the unique identifier for the target chat (e.g. `1035597319`) or username of the target public chat (in the format `@channelusername` or `@supergroupusername`). For example, if the group's public link is `t.me/mygroup`, the username is `@mygroup`.
Invite link name	`name`	`string`	Invite link name; 0-32 characters
Invite link expire date	`expire_date`	`integer`	Point in time (Unix timestamp) when the link will expire, in unix time (e.g. `1567780450`).
Maximum number of users	`member_limit`	`integer`	Maximum number of users that can be members of the chat simultaneously after joining the chat via this invite link; 1-99999
Creates join request	`creates_join_request`	`boolean`	True, if users joining the chat via the link need to be approved by chat administrators. If True, member_limit can't be specified

Action Authentication#

Telegram Bot uses API keys for authentication. When you connect your Telegram Bot account, Pipedream securely stores the keys so you can easily authenticate to Telegram Bot APIs in both code and no-code steps.

To use the Telegram Bot API, you must first create a new bot by chatting with the BotFather.

After you create your bot, copy the bot token and add it below.

Create Chat Invite Link with Telegram Bot API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Telegram Bot, Zendesk and 2,000+ other apps remarkably fast.

Trusted by 800,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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