WeSupply

Post-Purchase CX Automation Platform built for Retail. WeSupply helps retailers reduce their customer support tickets with Pre-purchase delivery prediction, automated shipping tracking, proactive notifications and self-service returns.

Integrate the WeSupply API with the Zendesk API

Setup the WeSupply API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate WeSupply and Zendesk remarkably fast. Free for developers.

Import Order with WeSupply API on New Ticket (Instant) from Zendesk API
Zendesk + WeSupply
 
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Import Order with WeSupply API on New Ticket Added to View (Instant) from Zendesk API
Zendesk + WeSupply
 
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Import Order with WeSupply API on Ticket Closed (Instant) from Zendesk API
Zendesk + WeSupply
 
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Import Order with WeSupply API on Ticket Pended (Instant) from Zendesk API
Zendesk + WeSupply
 
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Import Order with WeSupply API on Ticket Solved (Instant) from Zendesk API
Zendesk + WeSupply
 
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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

 
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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

 
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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

 
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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

 
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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

 
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Import Order with the WeSupply API

Orders can be pushed into the WeSupply platform via a JSON containing the order data. See the docs here

 
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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

 
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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

 
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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

 
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Overview of WeSupply

The WeSupply API serves as a bridge connecting your ecommerce platforms to WeSupply's order tracking and logistics features. By utilizing the API within Pipedream, you unlock the potential to automate order updates, streamline returns, and enhance customer service interactions. Pipedream's serverless platform allows you to create workflows that trigger based on certain events, process data, and connect to countless other APIs and services—essentially turning your WeSupply data into actionable insights and automated tasks without the need for a dedicated backend infrastructure.

Connect WeSupply

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    wesupply: {
      type: "app",
      app: "wesupply",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.wesupply.$auth.client_name}.labs.wesupply.xyz/api/orders/lookup`,
      headers: {
        Authorization: `Bearer ${this.wesupply.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Zendesk

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})