Document360

The Knowledge Base Software that Scales with your Product.

Integrate the Document360 API with the Zendesk API

Setup the Document360 API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Document360 and Zendesk remarkably fast. Free for developers.

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Create Document with Document360 API on New Ticket (Instant) from Zendesk API
Zendesk + Document360
 
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Create Document with Document360 API on New Ticket Added to View (Instant) from Zendesk API
Zendesk + Document360
 
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Create Document with Document360 API on Ticket Closed (Instant) from Zendesk API
Zendesk + Document360
 
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Create Document with Document360 API on Ticket Pending (Instant) from Zendesk API
Zendesk + Document360
 
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Create Document with Document360 API on Ticket Solved (Instant) from Zendesk API
Zendesk + Document360
 
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New Article in Project Version from the Document360 API

Emit new event when a new article is created within a project version. See the documentation

 
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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

 
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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

 
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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

 
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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

 
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Create Document with the Document360 API

Creates a new document in Document360 from text. See the documentation

 
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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

 
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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

 
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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

 
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Overview of Document360

The Document360 API enables programmatic interaction with your knowledge base, allowing you to automate content creation, updates, and management. With this API, you can integrate Document360 into your existing content pipelines, support workflows, or any system that needs to push or pull knowledge base content. On Pipedream, you can harness this API to craft serverless workflows that seamlessly integrate with other apps to keep documentation up-to-date, trigger notifications based on content changes, or analyze knowledge base usage.

Connect Document360

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    document360: {
      type: "app",
      app: "document360",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://apihub.document360.io/v2/teams`,
      headers: {
        "api_token": `${this.document360.$auth.api_key}`,
      },
    })
  },
})

Overview of Zendesk

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo